Q) Is the story about penguins giving a pebble a true story?
A) Yes, this is a true story. When choosing a mate a penguin must find a perfect pebble to offer to their desired mate. If accepted, the penguins become monogamous mates for life. Even if separated by ice barges or storms they will stay true to their first accepted mate searching forever for them until found. This is the documented historical truth about penguins.
Q) Can I choose a preferred color of the stone?
A) Yes, however since each pebble is unique, sizes and colors vary. We hand select each pebble for each customer making sure it is a beautiful pebble. You may request a color preference and we will do our best to match your color choice. Some people do this because they want to match their birth stone color or the stone color of their anniversary. If not requested, we hand select the color for you based on the availability of our current stone choices.
Q) How long will it take to receive my order?
A) Once received your order is processed within 24-48 hours. Then shipping takes on average 3-5 business days anywhere in the United States. Of course shipping out of the states takes a bit longer.
Q) I forgot to add our names and date for the certificate, is it to late?
A) We always email our customers who do not provide us with names or dates. We give them 24 hours to respond, if no date and name is provided. If no name and date is given, we ship the certificate and the customer has the option of filling them out at a later time themselves.
Q) After I submit my order when will it be processed?
A) All orders received by Midnight Pacific Standard Time Monday through Thursday,will ship the next business day (a business day is mon-fri) according to shipping instruction. Orders received after Midnight PST on Thursday are not shipped until the following Monday.
Q) What if my order is received damaged?
A) We will immediately send a replacement at no charge. Report any damages to us by emailing us
or call us at (631) 737-1941 Monday through Friday.
Q) Do you ship overseas?
A) We ship to most countries. We send to most countries via UPS and US Postal Service.
Q) Can I send a perfect penguin pebble anonymously?
Q) When will my order be shipped?
A) Most orders are processed within 2 business days and should be received within 2-5 days after processing, depending on the shipping method you select.
Q) What is a Business Day?
A) A business day is any day other than a weekend day or a national holiday.
Perfect Penguin Pebbles